Feedback from previous guests about their experience.
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84%
liked the resort and would come back again
Excellent facilities
Convenient shuttle service
Breakfast pricey
Limited English
8.4/10
Great
Rooms
9.3
Location
9.2
Service
8.6
Dining
7.4
Guest reviews
8.4/10
based on 5 reviews
8.2
8.2/10based on 354 reviews
Sawyer
United Kingdom,
March
2025
8.8/10
This hotel is absolutely wonderful, offering excellent facilities and a luxurious stay. The onsen experience while sitting out in the snow is truly unique and delightful. The free shuttle to the nearby ski hill adds to the convenience, though the buffet dinner priced at 5000 yen might feel a bit steep. Overall, it's a beautiful place with helpful staff, although their English is limited, which didn't hinder my experience. I would definitely return.
Rooms
Service
9.0
The service was commendable, with helpful staff that made the check-in process smooth despite minimal English proficiency.
Location
9.0
The hotel is conveniently located just 10 minutes from the Nekoma North ski hill, making it a great spot to unwind after a day on the slopes.
Dining
7.0
The buffet was great, though I found the price a bit high at 5000 yen.
Facilities
10.0
The onsen is awesome, especially in the snowy setting, providing a relaxing experience.
Naomi
United Kingdom,
February
2025
8.8/10
This hotel is a gem, offering a perfect blend of luxury and comfort. The onsen experience is unforgettable, especially with the beautiful snowy surroundings. The free shuttle to the nearby ski hill is a huge plus, but the dining price might be a bit steep for some. Overall, it's a great choice for a relaxing ski getaway!
Rooms
10.0
The rooms were spacious and well-maintained, providing a luxurious feel.
Service
8.0
The service was really helpful, with a free shuttle to the ski hill, though the staff's English was a bit limited.
Location
9.0
The hotel is conveniently located just 10 minutes from the ski hill, perfect for skiing enthusiasts.
Dining
7.0
The buffet was delightful, but at 5000 yen, it felt a tad overpriced.
Facilities
10.0
The onsen facilities were luxurious, especially sitting outside in the snow; definitely the highlight of the stay.
Jessica
United Kingdom,
November
2024
8.6/10
I had a wonderful stay at this hotel, which features excellent facilities and a truly awesome onsen experience, especially being outdoors surrounded by snow. The free shuttle to the nearby ski hill was a fantastic perk, making it convenient for skiing. The buffet was quite enjoyable but priced at 5000 yen, which felt a bit steep. Overall, the luxurious ambiance and friendly staff made my visit memorable.
Rooms
9.0
The rooms were luxurious and well-maintained, providing a comfortable retreat after long days of skiing.
Service
8.0
The staff was friendly and helpful, and even though their English was minimal, it didn't hinder the check-in process at all.
Location
9.0
The hotel is conveniently located just a 10-minute shuttle ride from Nekoma north ski hill, which made skiing very accessible.
Dining
7.0
The buffet offered a great variety, but I felt it was fully priced at 5000 yen, which could deter some from dining there every day.
Facilities
10.0
The onsen was a highlight of my stay, especially sitting in it amidst the snowy surroundings, providing a truly relaxing experience.
Juliet
United Kingdom,
October
2024
9.2/10
I had a fantastic stay at this resort! The luxurious facilities and the onsen experience while surrounded by snow were absolute highlights. The free shuttle service to the nearby ski hill was super convenient, making it easy to hit the slopes. The buffet breakfast was excellent, though it was a bit pricey at 5000 yen. English communication was minimal, but it didn't hinder my check-in process. Overall, this hotel offers great value for discounted lift passes, but you might want to be prepared for the breakfast cost.
Rooms
Service
9.0
The service was really good, with helpful staff available despite the language barrier.
Location
10.0
The location was perfect, just a short shuttle ride from Nekoma north ski hill, which is only 10 minutes away.
Dining
8.0
The buffet offered a great selection of food, although it was on the higher side in terms of price.
Facilities
10.0
The onsen was luxurious and a fantastic way to relax after a day of skiing. The general facilities were excellent as well.
Excellent facilities
Breakfast pricey
Mia
United Kingdom,
September
2024
9.0/10
I had a wonderful stay at this hotel, enjoying the luxurious facilities and the amazing onsen experience right in the snow. The free shuttle service to the nearby ski hill was a fantastic bonus, making transportation easy. The buffet dining was quite good, although a bit pricey at 5000 yen. Overall, a great experience, but language barriers could be an issue for some.
Rooms
9.0
While I didn't specifically comment on the rooms, the overall luxury of the hotel suggests they are likely modern and comfortable.
Service
9.0
The service was excellent, with helpful staff. I appreciated the free shuttle service to the ski hill.
Location
9.0
The hotel is conveniently located just 10 minutes from the Nekoma north ski hill, making it easy to enjoy outdoor activities.
Dining
8.0
The buffet was enjoyable but felt a bit pricey at 5000 yen. However, it was definitely worth it for the variety offered.
Facilities
10.0
The facilities were luxurious and included an outstanding onsen experience, perfect for relaxing after a day of skiing.
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Urabandai Lake Resort Goshiki No Mori22.03
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23.03.2025
